TechMart Returns & Refunds: Everything You Need to Know

At TechMart, your satisfaction is our top priority. While we hope every product you purchase exceeds expectations, we understand that sometimes things just don’t work out. That’s why we offer a simple, transparent return process designed to make things as stress-free as possible.

Whether you received the wrong item, changed your mind, or ran into an issue with your purchase, here’s everything you need to know about how to return an item with TechMart.

🕒 Return Window: 7 Days From Delivery

All eligible items can be returned within 7 days of the package being marked as delivered. This window ensures that any issues are addressed promptly, and helps our team and our manufacturers maintain a high level of service and product quality.

Important: Returns requested after 7 days of confirmed delivery may not be eligible, so be sure to inspect your items as soon as they arrive.

🚫 What Items Are Non-Returnable?

While most products at TechMart are returnable, there are a few exceptions:

• Gift Cards – Digital or physical TechMart gift cards are final sale and cannot be returned or refunded.

• Shipping Protection – If you’ve added shipping protection to your order, please note that this is non-refundable.

If you’re ever unsure about a product’s return eligibility, feel free to reach out to our support team before completing your purchase.

📦 Packaging: Original Preferred, But Not Required

We always recommend keeping your item’s original packaging during the 7-day return window. This can make the return process faster and may help protect the item in transit.

However, we understand that packaging can sometimes be discarded or damaged. If the original box is no longer available, you can still return the item using any clean, secure packaging that will keep the product safe during shipping.

Remember: Products must be returned in unused and resellable condition unless you’re returning them due to a defect or damage.

🔄 How to Start a Return

Returns at TechMart are handled in collaboration with the manufacturers of the products we sell. To begin the process:

Step 1: Contact the Manufacturer

We recommend starting your return by reaching out directly to the product’s manufacturer. Most of them have a streamlined return process and are ready to help you.

Step 2: Can’t Reach the Manufacturer? We’ve Got You.

If you’re unable to find the manufacturer’s contact details, or if they are unresponsive, our support team is here to help. We’ll either:

• Guide you on how to get in touch with the correct manufacturer,

• Or assist with coordinating the return ourselves, if needed.

💰 Return Shipping & Possible Fees

The cost of return shipping and any applicable fees will depend on the manufacturer’s individual return policy.

Some manufacturers offer free returns, while others may charge:

• A return shipping fee, based on location or product size.

• A restocking fee, usually applied to items that have been opened or used.

If you’re unsure whether fees apply to your return, just contact us—we’ll help clarify any costs before you proceed so there are no surprises.

💳 Refunds Only — No Exchanges

At this time, TechMart only offers refunds for eligible returned items. We do not process product exchanges or offer store credit.

Once a return is approved and received by the manufacturer, your refund will be processed back to your original payment method. Please allow a few business days for the refund to appear in your account.

🤝 We're Here to Help

We know returns can sometimes feel frustrating, but we’re committed to making the process as smooth and fair as possible. If you’re unsure about anything, don’t hesitate to reach out to our support team—we’re always happy to help.